The PRIDE Model

Watch this teller use the PRIDE skills to facilitate a positive experience for the members. Use the worksheet titled The PRIDE model for students to use while watching the video, checking off skills used by the teller. Video includes a bad example of each PRIDE skill, a "pause tape" section to stop and discuss, then a good example and a "stop tape" section to pause and discuss again.

Tags: sales and service; PRIDE skills; video; wmv; flv; problem solving; member service; member problem;