HR and Training

Assimilation, Acculturation, and Integration Quiz

Basic Credit Union Accounting Principles

Behavior Pattern Checklist

Benefits of Diversity on Teams

Broadening Your Diversity Awareness

Call Center Listening Skills

Call Center Listening Skills

Call Center Listening Skills Quiz

Call Center Member Response Quiz

Communication Style Assessment

Community Involvement Quiz

Conflict as a Positive Force

Connecting with Members Quiz

Conveying the Credit Union Brand

Conveying the Credit Union Brand Quiz

Coworker Self Assessment

Credit Union Diversity Bingo

Credit Union History Quiz

Credit Union Movement Quiz

Credit Union Myth #1

Credit Union Myth #2

Credit Union Myth #3

Credit Union Myth Quiz

Credit Union Orientation

Credit Union Service Olympics Quiz

Credit Union System

Credit Union Timeline Quiz

Cultural Competency Quiz

Cultural Observations Log

Dealing with Difficult People

Difficult Participant Behaviors and How to Handle Them

Disaster Response Planning

Diversity History

Diversity in Teams Quiz

Diversity or Inclusion Quiz

Effects of Culture worksheet

Employee Recognition Appreciation Award Ideas

Establishing a Diversity and Inclusion Program

Every Person is a Learning Experience

Expanding New Member Relationships Quiz

Financial Concepts

Finding the Credit Union Difference Every Day

Growing Membership

Guess Who?

Guidelines for Responding to Complaints and Criticism

Historical Figures Quiz

Hostile Work Environment Example

How to Confront Inappropriate Behavior

Human Resource Difficult Issue #1

Human Resource Difficult Issue #3

Identifying Open- and Closed-Ended Questions

Identifying Stereotypes

Inappropriate Behavior Peer Quiz

Inappropriate Behavior Teamleader Quiz

Inclusion Versus Exclusion Quiz

Inclusive Communication in Meetings

Individual Impact

Intrinsic or Extrinsic Traits Quiz

Know Your Communication Style

Know Your Communications Style and How It Affects Others

LEARN Problem Solving Approach Quiz

Learning Styles

Manager Actions

Managing Diversity Quiz

Meeting Member Needs

Member Owners

Member Recruitment and Retention Quiz

Member Rights and Responsibilities Quiz

Minimize Symptoms of Nervousness

New Member Products and Services

Nonverbal Communication Quiz

OMWI Example Quiz

Practice Answering Member Questions

Preparing for Termination - A Manager's Checklist

Quid Pro Quo Example

Reaction Evaluation Form

Recognizing Conflict and Its Sources

Sample Lesson Plan

Serving Diverse Members

Steps for Creating an Inclusive Workplace

Steps to Deal with Inappropriate Behavior

Stereoptypes Quiz

Team Player Assessment

Team Roles

Teamwork Experience

The History and Philosophy of Credit Unions

The LEARN Problem Solving Approach

The Structure of the Credit Union Movement

Trainer Actions

Training Needs Assessment

Training Review Techniques

Training Success

Trust Criteria Quiz

Volunteer Opportunities Worksheet

What's a Credit Union, Anyway?

Workplace Diversity Quiz

Workplace Diversity Tips

Workplace Motivation Assessment

Your Cultural Norms

Your Perceptual Lens